As a Head of Client Service you will:

  • Manage and have strong skills and in-depth knowledge of on-boarding and on-going KYC review documentation checking and their requirements when performing the CDD during on-boarding and KYC process
  • Assist in conducting AML/CFT risk assessment reviews and communicating results to both internal and external stakeholders where applicable
  • As a special matter expert, proactively provide advice on the matters relating to name screening and alerts hits to BU / stakeholders and the engagement of the in-house / external systems process enhancement with the concerned parties
  • Ensure full compliance of all applicable regulations, policies and procedures


Things we consider critical to be our Head of Client Service :

  • University graduate of discipline of Banking / Business administration / Finance
  • At least 5 years of working experience in clients on-boarding process and client service experience
  • Possess strong and in-depth knowledge of the workflow / process of periodic KYC review, name screening and clients on-boarding, documentation, regulations and market standards, having knowledge and experience on serving wholesale banking clients will be an advantage
  • Project management and engagement in in-house / external systems process enhancement with satisfactory result
  • Self-motivated and discipline with opened-mind set in work and keen engagement and attitude of bringing initiatives to improve productivity / streamlining process of the department
  • Strong writing, presentation, communication, influencing and negotiation skill with good spoken and written English, Cantonese and Mandarin
  • Shift duties are required by requested